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Privacy Policy

Effective date: March 7, 2026

1. Who We Are

Better Cleaning Company ("we," "us," "our," or "Company") operates the website bettercleaningcompany.ca and provides professional residential cleaning services in Barrie, Ontario, Canada, and surrounding areas.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, request a quote, book services, or communicate with us. We are committed to protecting your privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Law (CASL).

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website or services. This includes:

  • Contact information: full name, email address, phone number, and postal code
  • Home details: number of bedrooms, bathrooms, square footage, pet type and information, allergies, cleaning preferences, and special instructions
  • Payment information: securely processed through our third-party payment processor (Stripe). We do not store your credit card numbers, CVV, or full payment card details on our servers.
  • Service history: booking dates, cleaning services requested, feedback, and ratings
  • Communications: any messages, emails, or phone calls you send us, including inquiries and service requests

We also automatically collect certain technical information when you visit our website, including:

  • IP address (used solely for spam prevention and rate limiting)
  • Browser type and version
  • Pages visited and time spent on each page
  • Referral source
  • Device type (mobile, tablet, desktop)

Cookies & Analytics: Our website uses essential cookies for core functionality (session management, security, form data retention). We also use Google Analytics and Google Ads conversion tracking to understand how visitors find and use our site, and Microsoft Clarity for session-replay analytics to improve our user experience. These services may set their own cookies. You can disable cookies in your browser settings, though this may affect site functionality. You may opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

3. How We Use Your Information

We use your personal information for the following legitimate business purposes:

  • Providing you with a quote based on your home details
  • Scheduling and confirming cleaning appointments
  • Processing payments securely
  • Communicating with you about your bookings, including confirmation emails, SMS appointment reminders, and service updates
  • Providing customer support and responding to inquiries
  • Improving our services and website based on aggregated usage patterns (no personal identifiable data is shared)
  • Sending service-related communications (with your express consent; you can opt out anytime)
  • Detecting and preventing fraud or security threats
  • Complying with legal obligations and court orders

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with carefully selected service providers under strict contractual obligations:

All service providers are contractually obligated to process your data only as instructed by us, maintain confidentiality, and implement appropriate security measures.

Legal disclosure: We may disclose your personal information if required by law, court order, government regulation, or to protect our legal rights or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption in transit: All data transferred between your browser and our servers uses HTTPS/TLS encryption
  • Secure database: Our database is hosted on Supabase with row-level security controls and encrypted at rest
  • Server-side input validation: All user inputs are validated and sanitized to prevent injection attacks
  • Access controls: Only authorized staff members can access personal information, and access is logged
  • Regular updates: Our systems are regularly updated with the latest security patches

Important: While we take every precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we maintain comprehensive insurance and incident response procedures.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services and comply with legal obligations:

  • Active service period: Your information is retained while your account is active or you are receiving services
  • After service ends: We retain records for 7 years to comply with tax and consumer protection regulations
  • Upon deletion request: We will securely delete your information within 30 days of your written request, unless we are required by law to retain it longer

7. Your Privacy Rights (PIPEDA)

Under the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access: Request a copy of all personal information we hold about you
  • Correction: Request that inaccurate or incomplete information be corrected
  • Deletion: Request deletion of your personal information (subject to legal retention obligations)
  • Withdraw consent: Withdraw your consent for future use or disclosure of your information
  • Complaint: File a complaint with us or with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at: hello@bettercleaningcompany.ca or call (289) 803-3594.

We will respond to your request within 30 days or explain why we cannot comply.

8. CASL Compliance (Marketing Communications)

We comply with the Canada Anti-Spam Law (CASL), which requires us to obtain your express consent before sending marketing messages.

  • Express consent: We only send marketing emails, SMS, or promotional messages if you have explicitly opted in
  • Unsubscribe: Every marketing message includes an unsubscribe link. You can opt out anytime, and we will honor your request within 10 business days
  • Transactional messages: We may send service-related messages (confirmations, reminders, receipts) without consent, as these are necessary for service delivery

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child without parental consent, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on this page and updating the "Effective date" at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

12. International Data Transfers

Your personal information may be processed and stored on servers located outside of Canada (including in the United States). By using our services, you consent to the transfer of your information outside of Canada. We take steps to ensure that transferred data is protected in accordance with Canadian privacy laws.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

Privacy Commissioner of Canada: If you have unresolved concerns about our privacy practices, you may file a complaint with the Office of the Privacy Commissioner of Canada: www.priv.gc.ca

For more information about our services and how we operate, please review our Terms of Service.